Privacy Policy

Introduction

Levocraft ("we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (levocraft.com) or use our services.

This policy applies to all visitors, users, and customers, including residents of California (CCPA) and the European Union (GDPR).

Information We Collect

We collect the following categories of personal information:

• Identifiers: Name, email address, phone number, IP address
• Contact Information: Information you provide through contact forms
• Usage Data: Browser type, pages visited, time spent on pages, referring URLs
• Device Information: Device type, operating system, browser version

Sources of Information

• Directly from you when you fill out forms or contact us
• Automatically through cookies and similar technologies
• From third-party services (Cloudflare, analytics providers)

How We Use Your Information

Legal Basis for Processing (GDPR):

• Consent: When you subscribe to newsletters or opt-in to SMS
• Contract: To fulfill services you have requested
• Legitimate Interest: To improve our website and services

We use your information to:

• Provide and maintain our services
• Respond to your inquiries and requests
• Send newsletters and updates (with your consent)
• Improve our website and user experience
• Protect against fraud and unauthorized access

Data Retention

We retain your personal information only as long as necessary:

• Contact form submissions: 3 years
• Newsletter subscriptions: Until you unsubscribe
• SMS opt-in records: Duration of service plus 2 years
• Website analytics: 26 months

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. When you first visit our site, you will be presented with a cookie consent banner that allows you to choose which types of cookies to accept.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled and include session management, security features, and basic functionality (e.g., Cloudflare security).
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information (e.g., Google Analytics). Used to improve site performance and user experience.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements. May be set by third-party advertising partners.
• Functional Cookies: Enable enhanced functionality and personalization, such as live chat support, embedded videos, and social media features.

Managing Your Cookie Preferences

You can change your cookie preferences at any time by clicking "Cookie Settings" in the website footer. You may also control cookies through your browser settings, though disabling certain cookies may affect website functionality.

Specific Cookies We Use

Third-Party Services

We use the following third-party services that may process your data:

• Cloudflare: Security, CDN, and bot protection
• Twilio: SMS messaging services
• Hostinger: Email and hosting services

We do not sell your personal information to third parties.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

All Users

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time

California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you in the past 12 months
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You can opt out of the "sale" of personal information. Note: We do not sell your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

Categories of Personal Information Collected (past 12 months):

• Identifiers (name, email, phone number, IP address)
• Internet activity (browsing history on our site, interactions)
• Geolocation data (general location from IP address)

To submit a CCPA request: Email us at privacy@levocraft.com with "CCPA Request" in the subject line. We will verify your identity and respond within 45 days.

European Union Residents (GDPR Rights)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: Obtain confirmation of whether we process your data and request a copy
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

International Transfers: Your data may be transferred to and processed in the United States. We use appropriate safeguards including standard contractual clauses where required.

To exercise your GDPR rights: Email us at privacy@levocraft.com. We will respond within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure password hashing (bcrypt)
• Firewall and intrusion detection
• Regular security updates
• Limited access to personal data on a need-to-know basis

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights:

For general inquiries: info@levocraft.com